Frequently Asked
Questions

Being away from familiar loved ones can be stressful. We try our best to set your pup up for a comfortable time away from home.

The onboarding process requires an evaluation, followed by 2 daycares and a trial boarding to reduce fear, anxiety and stress in your pups. Generally by the 2nd daycare/trial boarding session, the team will be able to give a better sensing on whether your pup will have a great time at the centre or if more time may be needed.

If time may be a little too short, or you are uncomfortable with this arrangement, do consider alternative arrangements until there is a little more time to gradually ease your pup into the facility.

All dogs must go through a 1.5 hour evaluation before checking in. This is to evaluate if your pup and you are comfortable with the facility.

Boarding: Additionally, 2 daycare sessions and 1 trial boarding session will be requested to gradually ease your pup into the facility. The team will be able to give a better sensing on whether your pup will have a great time at the centre or if more time may be needed.

Evaluation bookings can be done here.

Step 1: Pls ensure your pup has:

• Up to date vaccinations
• Up to date flea and tick treatment
• Vaccination against Canine Infectious Respiratory Disease Complex (CIRDC) a.k.a. Kennel Cough is mandatory for boarding (highly recommended for daycare). We also strongly recommend getting vaccinated if your dog is a senior or young pup that may be vulnerable to infectious diseases.

Step 2: Pls book an evaluation here!

Step 3: Prepare for evaluation!

• We’ll provide a form so you can provide details (Pup’s temperament, feed requirements, medication, habits, allergies etc) you’d like us to note.

(For Boarding) Step 4: Gently easing your pup into the facility with 1 – 2 daycare sessions prior to boarding.

Boarding:

• Bring your pups favourite food for breakfast and dinner!
• Treats for training and chews
• *Medication if you require us to administer, charges apply.
• We generally don’t encourage toys or beds but feel free to include those if you’d like
• If you have an anxious pup, we encourage a shirt/ piece of clothing with your scent.

Daycare PlayGroup:

• Small bite sized, high value treats! So we can do some work here.
• No retractable leashes pls!
• If you have an anxious pup, we encourage a shirt/ piece of clothing with your scent.

Pls book minimally 3 days in advance.

Self check-in is after 8am. Self check-out is between 8am and 12pm the next day.

• Early check-in from 730am is chargeable at $15.
• Late check out from 12 – 2pm: $15/hr. 

Please let us know in advance.

*We are closed from 1pm – 3pm for nap time!

Weekdays:

Self check-in is between after 8am. Self check-out is before 6pm. 

• Early check-in from 730am is chargeable $15.
• Late check out from 6 – 630pm: $15. We close at 630pm! Late charges after 630pm are at $20 /15mins.

Please let us know in advance.

*We are closed from 1pm –  3pm for nap time!

Saturdays:

Self check-in is between after 9am. Self check-out is before 5pm. 

We accept the following payment options :

• *PayNow (Preferred)
• SG QR
• Cash

Booking slots are limited and are carefully scheduled to take into account your pups temperament, behaviour and size. 

Cancellations can be made up to 3 days in advance so the slots can be release to other pups!

Updates will be on Instagram stories twice a day! Look out for them on https://www.instagram.com/tailsup.sg in the mornings and the afternoons.

If your pup requires a list of husbandry/medication routines to be managed ( E.g. Topical medication, daily brushing), a charge of 10% or more is applicable. Please do inform the team at booking for preparations to be made.

A female pups’ menses can last from 2 – 4 weeks. We generally request an additional 2 weeks hiatus after the end of her menses before returning to a social setting. 

Pups in heat may exhibit sensitivities and changes in behaviour. Her fur-riends may also exhibit behaviours that are heavily influenced by hormones. It is hence highly recommended to find a boarder that has no dogs or females that are comfortable around menstruating dogs.

If boarding fees have already been paid, the amount will be refunded in full. 

Thank you for keeping your pup and her fur-riends safe!